Last updated: September 10, 2026

Accessibility Statement

Our Commitment

WillowTree Custom Homes is committed to making willowtreetx.com accessible to everyone, including people with disabilities. We believe every family should be able to explore our communities, view our work, and start a conversation with us, regardless of how they access the web.

Conformance Goal

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, hearing, motor, and cognitive disabilities.

This website is partially conformant with WCAG 2.2 Level AA. Partially conformant means that some parts of the content may not yet fully meet the standard. We are working to address these areas as part of our ongoing site maintenance.

What We Have Done

Accessibility has been considered throughout the design and development of this site. Measures in place include:

We are adding descriptive alternative text across the site.
A logical heading structure and page order so screen readers can move through content in a meaningful sequence.
Keyboard access to navigation, links, buttons, and forms, with visible focus indicators.
Text and background color combinations chosen to meet WCAG contrast requirements for body copy and controls.
Text that can be resized up to 200 percent without loss of content or function.
Video that plays without sound by default, with a still image available where video is not supported. Videos containing speech include captions.
Form fields with visible labels and clear error messages.
Reduced motion for visitors whose device settings request it.

Known Limitations

Despite our efforts, some content may present accessibility challenges. Known limitations include:

Community maps and plat drawings are visual by nature. Each is accompanied by a written description of homesite counts, sizes, and availability, and our team is happy to walk through any map by phone.
Some older portfolio photography may have brief alternative text. We are improving these descriptions over time.
Third-party content, including our consultation request form provided by Buildertrend, the client project portal, and embedded social media, is controlled by those providers and may not fully meet our accessibility goals.
Downloadable documents such as PDF brochures or floor plans may not be fully accessible.

Please contact us for an accessible alternative.

Compatibility

This website is designed to work with current versions of major browsers, including Chrome, Safari, Firefox, and Edge, on desktop and mobile devices, and with common assistive technologies such as screen readers, screen magnifiers, and voice recognition software. The site may not display or function as intended in browsers that are no longer supported by their developers.

Feedback and Assistance

We welcome your feedback on the accessibility of willowtreetx.com. If you encounter a barrier, have difficulty accessing any part of the site, or need information in a different format, please let us know:

Phone: (817) 617-9105
Email: [email protected]
Mail: WillowTree Custom Homes,
Attn: Website Accessibility, 680 N Carroll Ave, Suite 100, Southlake, TX 76092

Please describe the issue and the page where it occurred. We aim to respond within five business days. Where a barrier cannot be resolved quickly, we will work with you to provide the information or service another way, including by phone or in person at our Southlake office.

Ongoing Effort

Accessibility is an ongoing effort. We review this site periodically, test new content and features against WCAG guidelines, and update this statement as improvements are made.

Formal Complaints

If you are not satisfied with our response to an accessibility concern, you may contact us again by phone or mail at the details above and ask that your concern be reviewed by a member of WillowTree leadership.